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Frequently Asked Questions 117cuci

Everything you need to know about the 117cuci platform — from registration, deposits, withdrawals, bonuses, and games, to account security. Complete answers for Malaysian players, all in one place.

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Account & Registration

7 questions · Register, KYC, account management

Registering with 117cuci is simple and takes less than 3 minutes. Visit the Register, enter your username, active Malaysia phone number, email address, and preferred password. Verify your phone number with the OTP code sent via SMS, then complete your profile. Your account will be active and ready to use immediately after successful verification.

The minimum age to register and play at 117cuci is 18 years old. This is an absolute requirement with no exceptions. All accounts are subject to an identity verification (KYC) process that includes an age check. Any account found to be owned by an underage individual will be closed immediately, with the balance returned according to the established procedure.

No. Each individual is only permitted to hold one account. Owning multiple accounts violates 117cuci's Terms and Conditions and may result in all related accounts being closed immediately, with balances potentially forfeited. If you have forgotten your password or are having trouble accessing your account, contact our support team for assistance.

For KYC verification, you will need to submit:
  • Identity Card (MyKad) — front and back clearly visible
  • Selfie with MyKad — hold your MyKad close to your face
  • Proof of address (optional) — recent utility bill or bank statement if required
The verification process is typically completed within 1 to 24 hours after documents are submitted. You may start playing with certain limits while your KYC verification is being processed.

Log in to your account and go to Profile Settings > Security > Change Password. Enter your current password, followed by your desired new password. An OTP verification via SMS will be required to confirm the change. If you have forgotten your current password, use the "Forgot Password" on the login page.

Yes, your registered phone number can be updated through the Profile Settings after login. This process requires additional identity verification, including an OTP sent to your old number (if still active) and may involve a KYC review. If your old number is no longer active, contact 117cuci customer support with proof of identity for a manual update.

To permanently close your account, contact the 117cuci support team via live chat with a written request. Please ensure you have withdrawn all remaining balance before the closure request is processed. As a more flexible alternative, you may use the Self-Exclusion in the Responsible Gaming to temporarily pause your account.

Deposit

6 questions · Payment methods, limits, processing times

117cuci accepts a variety of popular deposit methods in Malaysia:
  • FPX — direct transfers from over 30 banks including Maybank, CIMB, Public Bank, RHB, and Hong Leong
  • Touch 'n Go eWallet
  • GrabPay
  • DuitNow — using your phone number or IC number
  • Direct Bank Transfer
All deposit methods are protected with 256-bit SSL encryption to secure your transactions.

The minimum deposit at 117cuci is RM30 — accessible for players at all levels. Maximum deposit limits depend on your chosen payment method and your account's KYC status. Accounts with completed full KYC verification enjoy higher daily deposit limits. For the latest limits on a specific payment method, check the Deposit section in your account after login.

Most deposits are credited to your account instantly or within a few seconds only. For FPX and e-wallets, this is nearly instantaneous. Direct bank transfers may take up to 5 minutes depending on your bank's system. If your deposit has not been credited after 15 minutes, contact 117cuci customer support with your proof of transaction (receipt or screenshot).

117cuci does not charge any processing fees for deposits. The full amount you enter will be credited to your account balance. However, some banks or e-wallet providers may charge a small transaction fee on their end — this is beyond 117cuci's control and subject to each payment provider's own policies.

Deposits that have been successfully processed cannot be cancelled as it is credited instantly to your gaming account. If you encounter any issues such as an incorrect amount deposited or funds credited to the wrong account, contact 117cuci customer support immediately with proof of transaction. Our team will investigate and take the appropriate action promptly.

A deposit can fail due to several common reasons:
  • Insufficient bank account or e-wallet balance
  • Your bank's daily transaction limit has been reached
  • Incorrect bank account details were entered
  • Temporary disruption to the bank system or payment gateway
  • Your 117cuci account has reached the set daily deposit limit
If the issue persists after checking the above, contact 117cuci customer support for further assistance.

Withdrawal

6 questions · Process, timeframes, withdrawal limits

Log in to your account and go to the Wallet > Withdrawal. Select your withdrawal method (bank transfer or e-wallet), enter the amount you wish to withdraw, and confirm the destination account details. Withdrawals require OTP verification for security. Make sure the bank account or e-wallet you registered is in your own name — 117cuci does not allow withdrawals to third-party accounts.

Most withdrawals at 117cuci are processed within 15 minutes to 1 hour for e-wallet withdrawals, and between 1 to 3 hours for bank transfers. During peak periods or for larger amounts, processing may take up to 24 hours. If your withdrawal has not arrived after 24 hours, contact customer support with your transaction reference number for further review.

The minimum withdrawal at 117cuci is RM50. The maximum daily withdrawal limit depends on your account status and VIP level. Standard members have a default daily withdrawal limit, while VIP members enjoy higher limits. Check the Withdrawal section in your account for the latest limit details applicable to your specific account.

Withdrawals may be declined for the following reasons:
  • Account KYC verification has not been completed
  • Bonus rollover requirement has not been met
  • The destination bank account name does not match the 117cuci account holder's name
  • Suspicious activity has been detected and a security review is required
  • Daily withdrawal limit has been reached
Check your email or account notifications for specific details on the reason for rejection, or contact customer support for further clarification.

Withdrawal requests that are still in "In Progress" can be cancelled through the Transaction History section in your account. However, if a withdrawal is already in "Approved" or "Processing" status, cancellation is no longer possible. In that case, contact 117cuci customer support immediately to see whether any follow-up action can be taken.

117cuci does not charge any processing fees for standard withdrawals. The full amount you request will be sent to your account. For withdrawals to certain bank accounts, the receiving bank may apply a small incoming transfer fee — this is that bank's policy and not a charge from 117cuci. Repeated withdrawals on the same day may be subject to a nominal fee policy; check the withdrawal terms for the latest details.

Bonus & Promotions

6 questions · Terms, rollover, exclusive offers

New 117cuci members are eligible for 150% Welcome Bonus for their first deposit. This bonus is automatically credited once your first deposit is successfully processed. New members are also often eligible for free spins on selected slot games, as well as reload bonuses on subsequent deposits. Check the promotions page in your account for the latest available offers.

The rollover requirement (also known as the wagering requirement) determines how many times you need to place wagers using the bonus amount before winnings from that bonus can be withdrawn. For example, if you receive a RM100 bonus with a 20x rollover requirement, you need to wager a total of RM2,000 (RM100 × 20) before a withdrawal is permitted. Rollover requirements vary by bonus type — check the terms of each offer before accepting it.

Yes, you can opt out of receiving any bonuses by disabling the bonus acceptance option when making a deposit. Some players prefer to play without rollover requirements, and 117cuci respects that choice. You can also disable promotional emails and bonus notifications through the Settings > Account > Communication Preferences.

Bonus validity periods vary by offer type. In general, deposit bonuses have a validity period of 7 to 30 days from the credited date. Free spins generally have a shorter validity period, ranging from 24 hours to 7 days. Bonuses not used within the validity period will expire automatically. The expiry date for each bonus can be checked under the "Active Bonuses" section in your account.

The 117cuci VIP Programme is designed to reward our loyal players. You are upgraded automatically based on your cumulative deposit total and gaming activity. Each VIP tier (Bronze, Silver, Gold, Platinum, Diamond) offers increasingly attractive benefits, including:
  • Higher weekly cashback
  • Higher withdrawal limits
  • Exclusive reload bonus
  • Personal account manager (for the highest tier)
  • Birthday and special occasion offers

A bonus may not be credited automatically if: you did not opt in to receive the bonus when making a deposit, your deposit was below the minimum amount required for the offer, or the relevant promotion has expired. If you believe a bonus should have been credited but was not received, contact 117cuci customer support within 24 hours of your deposit with proof of transaction for review.

Games

7 questions · Slots, sports, fish shooting, bingo, live dealers

117cuci offers a full range of game categories for all types of players:
  • Slot Games — over 1,000 titles including video slots, classic slots, and progressive jackpot slots from the world's leading providers
  • Sports Betting — competitive odds for the Malaysia League, EPL, NBA, World Cup, and over 30 other sports
  • Fish Shooting — high-graphics fish shooting games with a variety of tables and difficulty levels
  • Bingo — active online bingo rooms with other players
  • Sports — a wide range of live and virtual sports events

Some slot games at 117cuci have a Demo that lets you play for free without real money to practice or get familiar with game mechanics. However, demo mode does not allow you to win or withdraw real money. For the full playing experience with a chance to win real money, a deposit is required. New members can also take advantage of free spins available through the welcome bonus.

Yes. All games at 117cuci use Random Number Generator (RNG) that has been certified by independent auditing bodies. This ensures every slot spin, card hand, or game outcome is genuinely random and cannot be manipulated by any party, including 117cuci itself. Games from internationally licensed providers are also subject to regular audits to ensure ongoing fairness.

If your connection is lost during a game session, the 117cuci system automatically saves your game state. When you log back in and return to the same game, the session will resume from where it left off. If there is any discrepancy in your balance or game result following the disconnection, contact customer support with the date, time, and name of the game in question for review and correction if necessary.

Live sports betting at 117cuci lets you place wagers while a match is in progress. Odds are updated in real time based on how the match unfolds. You can bet on the match winner, total goals, next scorer, and many other markets. To place a bet, make sure your account balance is sufficient and select your preferred market before the odds change. Confirmed bets cannot be cancelled.

Yes, each game and market has its own betting limits set by the game provider. The minimum limit typically starts from RM0.10 to RM1.00 for slot games, while sports betting limits may vary by league and market type. Maximum limits depend on your account's VIP status. Betting limit information is clearly displayed within each game or market before you place your bet.

Yes, absolutely. The 117cuci platform is optimised for all devices, including iOS and Android smartphones, tablets, and desktop computers. You can play directly through your mobile browser, or download the dedicated 117cuci app for a smoother and faster experience. The app is available for download via the Download and App.

Security & Privacy

6 questions · Data protection, 2FA, account security

117cuci uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal data is stored on secure servers and is not shared with third parties without your consent, except where required by law. All third-party service providers working with 117cuci are bound by strict data protection agreements. For more information, refer to Privacy Policy ours.

Log in to your account and go to Settings > Security > Two-Factor Authentication. Choose your preferred 2FA method — either via SMS to your registered phone number or an authenticator app such as Google Authenticator. Follow the instructions to complete activation. Once 2FA is enabled, every new login will require an additional verification code alongside your password.

Take immediate action:
  • Change your password immediately
  • Check your login history and transactions in your account
  • Enable or review your 2FA settings
  • Contact 117cuci customer support via live chat to temporarily freeze your account and initiate a security investigation
The 117cuci security team will respond promptly and help protect your account at no charge.

117cuci does not sell or share your personal data with third-party marketing or advertising partners. Your information is used solely for platform operations, payment processing, identity verification, and legal compliance. Information may be shared with authorities if required by court order or regulatory investigation. For full details, please review our Privacy Policy 117cuci.

If you suspect any fraudulent activity, phishing attempts made in the name of 117cuci, or any suspicious behaviour on the platform, please report it immediately via our customer support live chat. Include detailed information such as screenshots, the username(s) involved (if any), and the date and time of the incident. All reports will be investigated seriously and reporter confidentiality is fully guaranteed.

117cuci takes responsible gaming very seriously. Our platform provides a range of self-control tools including deposit limits, loss limits, session time limits, temporary breaks, and self-exclusion options. Our system also actively monitors gaming patterns and will reach out to players showing signs of concern. For more information and access to all self-control tools, visit the Responsible Gaming ours.
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Can't find what you're looking for in the FAQ? The 117cuci support team is available in Bahasa Melayu and ready to assist you through a variety of convenient communication channels.

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For issues that require documentation or attachments, send an email to our support address. All emails are answered within 24 hours.

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Help Centre

Refer to the step-by-step guides for deposits, withdrawals, bonus activation, and account management in the in-app help section.

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About the 117cuci Help Centre

We know that questions and confusion can arise at any time — especially for new players getting familiar with our platform. That is why this FAQ page is designed to be your first point of reference before reaching out to the support team directly.

The questions in this FAQ are organised based on the topics most frequently raised by Malaysian players with the 117cuci support team. We update this page regularly whenever there are changes to policies, payment methods, or new platform features.

Important note: The answers in this FAQ are general guidance. For issues specific to your personal account, always contact the 117cuci support team directly for more accurate and personalised assistance.

How We Handle Player Complaints

If you are dissatisfied with the service received or encounter any issue that cannot be resolved through regular customer support, 117cuci has a formal complaints procedure you can follow. Submit your written complaint along with detailed information and relevant evidence via our support email. All complaints will be reviewed by the management team within 3 to 5 business days, and a written response will be provided.

We are committed to resolving every complaint fairly, transparently, and within a reasonable timeframe. Player satisfaction is our priority, and every piece of feedback we receive helps us continually improve the quality of 117cuci's service.

Terms & Policy Updates

117cuci reserves the right to update its Terms and Conditions, Privacy Policy, and bonus policies at any time. Any significant changes will be communicated to registered members via email or in-app notification at least 7 days before the changes take effect. You are encouraged to review the Terms and Conditions and Privacy Policy periodically to ensure you are always up to date with our platform's latest policies.

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