Responsible Gaming

117cuci | Play with Secure,
Stay in Control

Q: Can I cancel a deposit limit I have already set?

Deposit limit already set cannot be loosened or cancelled immediately. This is an intentional protection feature. Any request to increase your deposit limit is subject to a mandatory 7-day waiting period before the change takes effect. Alternatively, you can reduce limits at any time and they will take effect immediately.

Q: What happens to my account balance during self-exclusion?

When you activate self-exclusion, the balance in your account remains safe and can be withdrawn at any time during the self-exclusion period. You are only blocked from making new deposits and accessing games. To make a withdrawal during self-exclusion, contact our support team directly via live chat.

Q: What is the minimum self-exclusion period at 117cuci?

The minimum self-exclusion period at 117cuci is 6 months. Available options are 6 months, 1 year, 2 years, 5 years, and permanent exclusion. Once the period ends, your account will not be reactivated automatically — you will need to contact our team directly and go through a review process before your account can be reinstated.

At 117cuci, we believe online gaming should be an enjoyable form of entertainment — not a source of stress. Our responsible gaming policy is designed to ensure every Malaysian player has fun in a healthy, controlled way.

Self-Control Tools Deposit, time & loss limits

Self-Exclusion Easy to activate at any time

24/7 Support Dedicated team ready to help

Gaming Should Be Entertainment

For most players, playing at 117cuci is a way to unwind, try their luck, and have fun after a long day. That is the true purpose of this platform — to deliver an engaging entertainment experience with a wide variety of Slot Games, Sports, Fish Shooting Games, Bingo, and Live betting options.

However, we understand that for some people, gaming can become difficult to control. That is why 117cuci actively provides tools and resources to help you stay in control during every gaming session.

Responsible gaming means:

You play for entertainment, not as a means of earning a steady income.
You set a spending limit and stick to it before you start.
You do not chase losses with bigger bets.
You know when it is time to stop and take a break.
You do not use money meant for daily necessities to play.

117cuci's Commitment: We actively monitor gaming patterns to identify players who may need assistance, and will reach out to them proactively when necessary.

Who Can Play at 117cuci?

117cuci is an adult entertainment platform open only to individuals aged 18 years and above. Our identity verification (KYC) process ensures that no underage individuals can register or use this platform. If you are aware of someone underage attempting to access 117cuci, please contact our support team immediately.

We also ask players not to share their accounts with others, including family members. Each account is personal and the account holder is responsible for all activity that occurs under it.

Check In With Yourself

Answer these questions honestly. If you check more than 3 items, consider using our self-control tools.

I consistently exceed the spending limits I set for myself.

I am playing to try to recover money I have lost.

I am hiding my gaming activity from loved ones.

Gaming is starting to affect my work, family, or sleep.

I feel stressed or anxious when I am unable to play.

I am using money meant for daily necessities to play.

This is not a medical assessment. If you are concerned about your gaming habits, contact the 117cuci support team for guidance.

Control Tools

117cuci Responsible Gaming Tools

All these tools are accessible directly through your account settings. No complicated process — just a few clicks to activate the protection you need.

Deposit Limit

Set daily, weekly, or monthly deposit limits to ensure you never spend beyond your planned budget. These limits take effect immediately once activated.

Instant

Loss Limit

Set the maximum loss amount you are comfortable with over a given period. Once the limit is reached, the system will automatically block new deposits until the period ends.

Auto Protection

Session Time Limit

Set a maximum duration for each gaming session. The platform will display a warning when the time limit is approaching, and automatically log you out when time is up.

Active Reminders

Temporary Break

Need a short break? Activate cool-off mode for 24 hours, 7 days, or 30 days. During this period, your account will be blocked from all deposit and gaming activity.

24 Hours – 30 Days

Self-Exclusion

A stricter option for players who need an extended break. Self-exclusion can be set for 6 months to 5 years, or permanently if needed.

6 Months – Permanent

Block Promotional Content

Opt out of receiving promotional emails, bonus notifications, and special offers. This helps reduce the temptation to play when you are trying to manage your gaming habits.

Easy Opt-Out

How to Activate Self-Control Tools

Login to Your Account

Access your 117cuci account via the website or mobile app. Make sure you are logged into the correct account.

Go to Account Settings

Click the profile icon in the top-right corner, then select "Settings" or "Responsible Gaming".

Choose the Tool You Need

Choose the right control tool — deposit limits, time limits, a temporary break, or self-exclusion.

Set Your Parameters

Enter your desired limit or time period. The system will confirm your selection before saving.

Confirm & Activate

Confirm your selection. All limits set take effect immediately and cannot be relaxed within the specified period.

Contact Support If Needed

If you need additional support or would like to discuss your situation, the 117cuci support team is available 24/7.

Warning Signs

Recognise the Signs of Problem Gambling

Problem gambling rarely happens overnight. It usually starts gradually. Recognising the early signs can help you or a loved one take action before things become more serious.

Important: These signs don't mean you are "weak" — they are signals that your brain needs help managing certain impulses. Many people recover successfully with the right support.

Chasing Losses

Continuing to play or increasing bets in hopes of "winning back" lost money. This is the most common sign of a gambling problem.

Lying About Gaming Habits

Hiding your gaming history, the amount spent, or time played from a partner, family, or friends.

Neglecting Responsibilities

Gaming begins to interfere with work, education, personal relationships, or financial responsibilities such as bill payments and family needs.

Borrowing Money to Play

Borrowing money from others, pawning belongings, or using credit cards solely to fund gameplay.

Unable to Stop

Has intended to stop or cut back on gaming but failed to do so repeatedly despite being aware of the consequences.

Next Steps

What to Do If You Are Affected

The most important first step is acknowledging that you may need help. This is not a weakness — it is a sign of strength and self-awareness.

Immediate Steps You Can Take

Activate self-exclusion through 117cuci account settings to give yourself the time and breathing space you need.
Contact the 117cuci support team via live chat — we are trained to provide guidance without judgment and will assist you wholeheartedly.
Talk to your loved ones — share how you feel with someone you trust. Emotional support from those close to you is invaluable in the recovery process.
Track your gaming spending yours for a month to get a clear picture of the real financial impact.
Set stricter limits gradually if a full self-exclusion feels too drastic at this stage.

Helpline: If you or someone you know needs immediate support related to a gambling problem, please contact counselling and mental health services in Malaysia for confidential, free professional assistance.

Guide for Family Members

If you are concerned about the gaming habits of a family member or friend, here is how you can help without making them feel judged:

Approach the conversation calmly and with compassion, not with anger or accusations.
Focus on the effects you have observed, rather than judging them for their actions.
Offer practical support, such as accompanying them to see a counselor.
Take care of yourself too — reach out to a family support group if needed.

Our Approach

Why 117cuci Takes Responsible Gaming Seriously

For us, responsible gaming is not just a box to tick — it is part of how we build a platform that Malaysian players can trust for the long term.

Strict Age Verification

Every registration at 117cuci goes through a thorough KYC process including MyKad verification. This ensures our platform remains an adults-only entertainment space, without compromise.

Smart Pattern Monitoring

Our analytics system continuously monitors gaming patterns. When a concerning pattern is detected — such as increasingly larger bets following losses — we will automatically send an alert.

Trained Support Team

117cuci support staff receive specialised training in responsible gaming. They are ready to assist players who need guidance in an empathetic and non-judgmental way.

Limits Cannot Be Manipulated

When you set a deposit or time limit, that limit cannot be relaxed immediately. Any request to increase a limit is subject to a mandatory waiting period for your protection.

Personal Activity Report

Review your gaming history, total deposits, and loss records transparently through your account dashboard. Clear information helps you make better decisions.

Play Time Reminders

117cuci sends periodic reminders during extended gaming sessions. These friendly notifications remind you to take a break, stay hydrated, and reflect on the time you have spent.

FAQ

Frequently Asked Questions

We aim to answer all your questions about responsible gaming at 117cuci as honestly and clearly as possible.

Still have questions? Reach out to our support team via in-app live chat — available 24 hours a day, 7 days a week.

Live Chat

Deposit limit already set cannot be loosened or cancelled immediately. This is an intentional protection feature. Any request to increase your deposit limit is subject to a mandatory 7-day waiting period before the change takes effect. Alternatively, you can reduce limits at any time and they will take effect immediately.

When you activate self-exclusion, the balance in your account remains safe and can be withdrawn at any time during the self-exclusion period. You are only blocked from making new deposits and accessing games. To make a withdrawal during self-exclusion, contact our support team directly via live chat.

The minimum self-exclusion period at 117cuci is 6 months. Available options are 6 months, 1 year, 2 years, 5 years, and permanent exclusion. Once the period ends, your account will not be reactivated automatically — you will need to contact our team directly and go through a review process before your account can be reinstated.

Yes, completely. All interactions related to responsible gaming — including the limits you set, self-exclusion, and discussions with the support team — are completely confidential and protected under 117cuci's Privacy Policy. This information is not shared with third parties without your consent, unless required by law.

Self-control tools can only be activated by the account holder themselves. However, if you are concerned about a family member, you can contact the 117cuci support team for guidance on how to talk to them or steps that can be taken. We also encourage you to suggest that the family member activate their own limits voluntarily.

The 117cuci system uses identity information cross-checks to detect new account registration attempts during an active self-exclusion period. Such registrations will be blocked automatically. This is part of our commitment to ensuring that self-exclusion tools are genuinely effective and not easily bypassed.

Starting on the Right Foot

Register & Play Responsibly

Join 117cuci today and enjoy a fun gaming experience with built-in self-control tools that help you stay in control at all times.

Playing beyond your means? Activate a deposit limit or self-exclusion through your account settings.

117cuci | Play with Secure,Stay in Control